Refund policy
🧾 Refund & Return Policy — The Marker Monster
At The Marker Monster, every marker is carefully inspected before shipping to ensure top quality. Because our products are art supplies that must remain in new condition, we only accept returns for defective items.
✅ Eligibility for Return or Refund
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You may request a return or refund within 7 days of receiving your order.
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Refunds are only granted for items that arrive defective or damaged.
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To qualify, the item must be unused and in its original condition and packaging.
🧩 How to Request a Refund
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Email us at support@themarkermonster.com within 7 days of delivery.
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Include your order number, photos of the defective item, and a brief description of the issue.
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Once approved, we’ll provide return instructions or issue a replacement/refund depending on availability.
🚫 Non-Refundable Items
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We cannot accept returns for non-defective items, color preference, or accidental orders.
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Shipping costs are non-refundable.
💬 Need Help?
If you have any questions about your order or need assistance with a defective item, please contact us at support@themarkermonster.com — we’re always happy to help our fellow color-lovers!
